Business Technology Solutions (Fife Council) - Solutions Support Officer
Employer: Fife Council
Closing Date: 17 October 2024
Fife Council are looking to recruit a Solutions Support Officer, to be based in Glenrothes, Fife.
Description
About Us
Business Technology Solutions at Fife Council, the team responsible for overseeing the council's information technology network and resources. We manage the procurement and maintenance of all computer hardware and software, along with the network infrastructure that connects these systems to each other and external organisations. Our scope includes telephone systems, electronic data storage, and the IT applications that support service delivery.
Our services are organised into four key areas: Technical and hosting, strategic platforms and delivery, case management, and collaboration and productivity solutions. We also focus on enterprise and solutions architecture, Resource Management Solutions, and support various Directorate Solutions Teams across Communities, Finance and Corporate, Education and Children's Services, Health and Social Care and Trusts. Additionally, we emphasize Solutions and Service Assurance to ensure the quality and reliability of our offerings.
About the Role
The post will provide second-line support as a part of the Customer Support team and will have the option to work remotely or in Glenrothes with travel to various locations around Fife also a requirement as part of the role.
In addition to this, the successful candidate will have the opportunity to acquire diverse skills across the other four teams of T and H, including Access and Mobile Devices, Services and Storage, Systems Management and Technical Performance and Networks and Infrastructure, based on workload requirements.
Required Skills
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Essential skills: - Configuration Management: Ability to track and manage information related to Configuration Items (CIs) to protect assets from unauthorized changes. - Quality Assurance: Experience in maintaining and distributing quality standards while adhering to professional policies. - Change Management: Skilled in documenting and implementing changes and monitoring performance effectively. - Data Management: Knowledge of ethical data transformation techniques and compliance with organizational policies. - Incident Management: Ability to prioritize and diagnose incidents, investigate causes, and document resolutions with a focus on customer needs.
Desirable Skills: - Methods and Tools Expertise: Support existing methods and identify opportunities for process improvement. - User Experience Evaluation: Experience in preparing evaluations, managing test environments, and collecting user feedback. |
- Customer Focus: Commitment to capturing customer feedback and ensuring quality service delivery.
Personal Qualities
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Self-motivated with a good knowledge of problem identification and resolution Previous experience of working in an ICT role within a Team environment is desirable. Be able to demonstrate good interpersonal and communication skills. A good track record of problem solving and delivery across a large and complex organisation would also be advantageous. A driving licence while desirable is not essential, but the ability to travel within Fife is essential. |
Required Qualification Level
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Educated to SCQF level 5 which includes National 5 or SVQ level 2 or Standard Grades at Credit level or equivalent |
Complete the form to apply
Sector
Information Technology
Potential Start Date
Not set
Hours
Full Time
Working Hours
36 Hours per week (Mon to Fri from 09:00 to 17:00 with flexible hours as an option)
Location
Glenrothes, Fife
Required Experience Level
No experience Required
Tenure
Temporary
Salary Type
Not set
Salary Notes
FC5 (£25,829.49 to £28,251.00)
Contact
How to apply: Please send a CV and Cover letter to fjc@fife.gov.uk Please put in the email header: Life Chances - Solutions Support Officer.
Number of Vacancies
1
Suitable For School Leaver?
Yes